Legal

Terms of Sale

In the meantime, if you have any questions about how we work or how we look after your information, email hello@promoflyers.com and we’ll give you a straight answer.

Who we are

PromoFlyers is operated by Jon Rees, a sole trader based in Bristol, England.

Address for correspondence and service of notices:
7 Avondowns Court, 7-9 Alma Vale Road, Clifton, Bristol, England, BS8 2HL

Email: hello@promoflyers.com

Last updated: 4 August 2026

1. Who we are

1.1 PromoFlyers is a trading name of Jon Rees, a sole trader, of 7 Avondowns Court, 7–9 Alma Vale Road, Clifton, Bristol, England, BS8 2HL ("we", "us", "PromoFlyers").

1.2 You can contact us at hello@promoflyers.com.

2. Business customers only

2.1 We supply advertising services to businesses only. By placing an order you confirm that you are ordering for business purposes and not as a consumer.

2.2 Because our services are supplied business-to-business, statutory consumer protections — including consumer cancellation ("cooling-off") rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and remedies under the Consumer Rights Act 2015 — do not apply to orders placed with us.

2.3 If you place an order as, or on behalf of, a consumer, we may cancel the order and refund any payment taken.

3. What we sell

3.1 We sell advertising space and related services, including: (a) advertising spaces in shared local publications we produce (each a "PromoFlyer" edition); (b) solo printed flyers designed and/or distributed for a single business; (c) advertising placements in third-party publications we list; and (d) artwork and design services connected to any of the above.

3.2 Each product's specification — publication, area, edition window, space size, and distribution method — is as stated on the order page at the time you order. Descriptions of delivery and reach are composed from the distribution method of the specific product you buy.

4. Orders, holds and acceptance

4.1 Selecting a space on a publication places a temporary hold for a limited booking window shown on screen. A hold is not a contract: it reserves the space while you complete your order and expires automatically if you do not complete payment within the window.

4.2 When you select a space we will aim to reserve the exact position you chose. Where that position is unavailable or our layout rules do not permit it, we will place your advertisement in the nearest available position and tell you on screen before you pay.

4.3 A contract is formed when your payment is accepted and we issue an order confirmation. For subscription orders, the contract continues per clause 10.

4.4 We may decline any order before acceptance, including where a trade-exclusivity rule applies to the publication and your trade category is already taken.

5. Prices and payment

5.1 The price for your order is the price displayed at the point of order. All prices are in pounds sterling. Where we are required to register for and charge VAT, prices will state whether VAT is included.

5.2 Casual (single-edition) orders and bundles are charged per edition, at the per-edition price shown, with bundles paid up front.

5.3 Rolling subscriptions are billed monthly, like a utility, at the monthly price shown — regardless of how often the publication is produced. The publication schedule and your billing schedule are separate: we will always state each separately.

5.4 Billing for a subscription starts on the date stated at the point of sale, and we will make that date clear to you before you pay.

5.5 Payments are processed by our payment provider (Stripe). We do not store your full card details.

6. Your artwork

6.1 You may supply your own print-ready artwork or use our design services where offered. Artwork requirements (dimensions, bleed, format) for your product are shown before upload, and each edition has an artwork deadline shown on your order and in your account.

6.2 We validate artwork at upload. If your file does not meet the stated requirements we will tell you what is wrong and will not accept it; we do not crop, stretch or silently alter your file to force a fit.

6.3 If accepted artwork is not received by the artwork deadline for an edition, we may (a) run a previously approved version of your advertisement, (b) hold your space to the next available edition, or (c) fill the space, and in each case we will tell you.

6.4 You grant us a non-exclusive licence to reproduce, print and distribute your artwork for the purpose of fulfilling your order. You retain all rights in your artwork.

7. Your content — warranties and standards

7.1 You warrant that your advertisement: (a) is your own or you hold all rights and permissions needed for its use; (b) is accurate and not misleading, and complies with the UK Code of Non-broadcast Advertising (CAP Code) and all applicable law; (c) does not infringe any third party's rights; and (d) is not defamatory, obscene, discriminatory or otherwise unlawful.

7.2 We do not review advertisements for legal compliance and acceptance of artwork is not approval of its content. We may nonetheless refuse or withdraw any advertisement we reasonably consider unlawful or reputationally damaging, and will tell you if we do.

7.3 You will indemnify us against losses, claims and costs arising from your advertisement breaching clause 7.1.

8. Distribution and publication

8.1 We distribute shared publications to letterboxes within the stated area, using the distribution method stated for the product. Household and reach figures are good-faith estimates based on the distribution plan for the edition; they are estimates, not guarantees of individual delivery.

8.2 Edition windows (the period in which an edition is distributed) are as stated on the order. We will publish and distribute each edition within, or as close as reasonably possible to, its stated window, subject to clause 9.

8.3 Coverage shown is approximate — we’ll confirm your delivery rounds by email after booking.

9. Edition rollout, postponement and refund backstop

9.1 We may, at our discretion, hold or postpone the rollout of an edition — for example where an edition is not yet sufficiently subscribed, or for production or distribution reasons.

9.2 If an edition you have paid for is postponed, your paid space carries forward to the next edition of that publication at no extra cost, and your position entitlement is preserved in accordance with clause 4.2.

9.3 Refund backstop: if an edition you have paid for has not been published and distributed within 3 months of the end of its originally stated edition window, you may ask us to refund the amount paid for that edition (and any later prepaid editions of the same order that have also not run), and we will do so. This is in place of any other remedy for postponement.

9.4 For rolling subscriptions, no charge is made in respect of an edition that never runs: entitlements are reconciled so that you only pay, over time, for editions in which your advertisement is published, or you may cancel under clause 10.

10. Cancellation and renewals

10.1 Rolling subscriptions continue until cancelled. You may cancel at any time through the billing portal in your account; cancellation takes effect at the end of the current billing period, and you remain entitled to any edition already paid for.

10.2 Where you cancel, your space is released for future editions after your final paid edition, in accordance with our published space rules.

10.3 Casual orders and bundles are commitments to the stated editions and are not cancellable once accepted, except as provided in clause 9.

10.4 We may end a subscription with notice to you, refunding any amount paid for editions that will not run.

11. Intellectual property

11.1 The PromoFlyers name, branding, publication designs, templates and website are our property or licensed to us. Purchasing advertising space grants no rights in them beyond the printed appearance of your advertisement.

11.2 Where our design services create artwork for you, we grant you a licence to use the final approved artwork in the publication ordered; wider use rights, if offered, will be stated at the point of sale.

12. Liability

12.1 Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

12.2 Subject to clause 12.1: (a) our total liability arising from or in connection with an order is limited to the amount you paid for the edition(s) affected; and (b) we are not liable for loss of profit, revenue, anticipated savings, goodwill, or any indirect or consequential loss.

12.3 A printing or placement error materially affecting your advertisement entitles you, at our choice, to a corrected re-run in the next edition or a refund of the amount paid for the affected edition; this is your exclusive remedy for such errors.

12.4 We are not liable for delay or failure caused by events outside our reasonable control, though clause 9.3's refund backstop always applies.

13. Data protection

13.1 We process personal data as described in our Privacy Notice, which forms part of our terms with you.

14. General

14.1 We may update these terms; the version in force when you place an order applies to that order. For rolling subscriptions, we will give you notice of material changes, and you may cancel under clause 10 if you do not accept them.

14.2 These terms are the entire agreement between us in relation to an order and supersede prior discussions. Neither of us relies on any statement not set out in these terms, save that nothing limits liability for fraud.

14.3 If any clause is found unenforceable, the rest remain in force. A failure to enforce a right is not a waiver of it.

14.4 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.